FUNERAL

Presented by Alex Lewis of The Group & East TN Cremation Co.
Effective communication strategies, approaches to adapting tone, and de-escalation tactics

Presented by Christi Moon Robbins of TIFG & East Tennessee Cremation Company.
Safe and respectful obese cremation practices, including weight assessment, equipment capacity, encasement and loading, temperature management, monitoring, repositioning, and setting family expectations.

Presented by Dr. Brad Kuchnicki of The Group and Funeral Compliance, LLC.
Ethical standards in funeral service, their importance, and consequences of breaches, as well as ethical reasoning frameworks for internal and external considerations in the industry

Presented by Alex Lewis of The Group & East TN Cremation Co.
Examines death certificates, from historical origins to modern data uses, common errors, and proper completion by to Vital Records/CDC guidelines

Presented by Christi Moon Robbins of TIFG & East Tennessee Cremation Company.
Addressing public distrust in cremation services through procedural transparency, staff and public education, and knowledgeable, compassionate communication