FUNERAL

Presented by Alex Lewis of The Group & East TN Cremation Co.
Examines death certificates, from historical origins to modern data uses, common errors, and proper completion by to Vital Records/CDC guidelines

Presented by Christi Moon Robbins of TIFG & East Tennessee Cremation Company.
Addressing public distrust in cremation services through procedural transparency, staff and public education, and knowledgeable, compassionate communication

Presented by Ben Pooser of Express Funeral Funding.
Equips funeral directors with practical tools and confidence to navigate one of their most challenging responsibilities - discussing financial matters with grieving families.

Presented by Brianne Niedermyer of Homesteaders Life Company.
Generational differences in the insurance/funeral profession: buying habits, objection handling, AI utilization, and effective cross-generational communication

Presented by Christi Moon Robbins of The Group & East TN Cremation Co
This crematory safety course, using real-time POV recording, focuses on gas and fire emergencies. It covers OSHA's Emergency Action Plan, gas valve/shut-off procedures, explosive gas alarms, and hydraulic line/cylinder safety.

Presented by Dr. Brad Kuchnicki, of The Group & Funeral Compliance, LLC
This course covers OSHA regulations for funeral homes, focusing on the Exposure Control Plan, sharps management, PPE, and housekeeping practices to ensure a safe and compliant workplace.