Navigating Through Conflict
Wed, May 28
|GoToWebinar
Presented by Angelique Simpson of Matthews Aurora Funeral Solutions Teaches funeral professionals how to navigate family conflict during arrangements. Learn techniques for communication, de-escalation, and finding solutions, and practice skills through role-playing to better serve grieving families.
Time & Location
May 28, 2025, 3:00 PM – 4:00 PM
GoToWebinar
About the event
About this course:
Angelique Simpson has been teaching and inspiring as a speaker, trainer, and personal development coach for the past 25 years, and is the current regional Professional Development Director for Matthews Aurora Funeral Solutions.
Funeral directors report increasing numbers of families who are in conflict during the arrangement conference. This insightful presentation is designed to help funeral directors and pre-need counselors resolve tension and conflict that can arise during funeral or cremation arrangements. During this course, funeral directors will learn techniques for navigating through difficult conversations with courage and tact. Participants will practice learned skills through role play.
PLEASE READ REGISTRATION DETAILS BELOW BEFORE REGISTERING
Things to know when registering:
When registering attendees, please make sure that you include accurate license numbers, and each attendee's name exactly as it appears on their license! If the name is formatted differently or incomplete, your state may reject our submission of your attendance.
Also, you will receive an emailed link to attend the webinar to each email address registered, but each link can only be used once, and each email address can only be registered once, so please ensure you have discrete emails for each person attending!
Where is this Continuing Education course approved for credit?
This webinar is so far approved for 1 hour of Continuing Education credit in: Alabama (34-46-0171), Arkansas (2025-61), Florida (401894), Georgia, Indiana (CE22500004; non-law), Kentucky (26-TIFG-11-W), Louisiana, New Jersey (9764), North Carolina, Ohio (W-004368), Tennessee (19-060), and South Carolina, with further approvals pending.
Where is the webinar hosted, and how does it work?
It will be held through the platform GoToWebinar in an interactive format, so you will need to have a computer or phone with camera and microphone capabilities to attend. You will receive an email with a link to the webinar as the date approaches, which you will use to attend. Each emailed link can only be used by one person, so be sure that each person registering uses a different email address.
How will I receive my certificate of attendance?
After the course, you will be sent your certificate of attendance via email, as well.
I am a member firm/member firm employee— how do I register to attend for free?
Member staff can be registered through the member's login. When logged in to the site, the cost of registration will automatically be waived for all tickets registered. Each staff member attending will need to be registered individually, with a separate email address, for their attendance to be logged, reported, and credited!
Refund policy
If you are unable to attend a course you have purchased, no refunds will be issued, but your purchase can be applied to a future course.